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Device IdP troubleshooting guide (PRO-608) #568

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4 changes: 4 additions & 0 deletions manifest.json
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Original file line number Diff line number Diff line change
Expand Up @@ -97,6 +97,10 @@
"title": "Troubleshooting Guide",
"path": "/platform/troubleshooting-agent.mdx"
},
{
"title": "Device IdP Troubleshooting Guide",
"path": "/platform/troubleshooting-device-idp.mdx"
},
{
"title": "Configure Browser Certificates",
"path": "/tutorials/browser-certificate-setup-guide.mdx"
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1 change: 1 addition & 0 deletions platform/troubleshooting-agent.mdx
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Expand Up @@ -15,6 +15,7 @@ Troubleshooting is easier when you identify what changed. Ask yourself:
- **Did you change MDM credentials, SCEP settings, or Smallstep configuration?** Start with [Platform & MDM Troubleshooting](#platform--mdm-troubleshooting).
- **Is this a single device that stopped working?** Start with [Agent & Endpoint Troubleshooting](#agent--endpoint-troubleshooting).
- **Are certificates expired or is an app unable to connect?** Start with [Agent & Endpoint Troubleshooting](#agent--endpoint-troubleshooting).
- **Does sign-in through your identity provider fail with "We were unable to verify your device identity"?** Start with the [Device IdP Troubleshooting Guide](./troubleshooting-device-idp.mdx).

If you're not sure, start with the [Platform & MDM Troubleshooting](#platform--mdm-troubleshooting) section—platform-level issues affect more users and are faster to rule out.

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