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Support

Use this repository for public documentation and support references.

Before Reporting an Issue

Please include:

  • Unreal Engine version.
  • Target platform.
  • Whether the issue happens in PIE, packaged build, or both.
  • Target mesh type: static mesh, dynamic mesh, instanced static mesh, or generated mesh.
  • The boolean operation and tool shape.
  • Debris policy and collision settings.
  • Reproduction steps.

Useful Details

For visual issues, screenshots before and after a hit are helpful.

For packaged-build differences, include the packaging log warnings and whether the affected source mesh has valid collision, normals, UVs, and material slots.

For custom tool mesh issues, include:

  • The ToolStaticMesh asset path.
  • Whether the asset is referenced by cooked content.
  • Whether it is included in the network tool mesh whitelist.
  • Whether the packaged result falls back to a box/bounds-like cutter.

For debris issues, include the selected SmallDebrisPolicy, RareSmallDebrisChance, SmallDebrisGroups, and whether the target is a static mesh, converted static mesh, ISM/HISM, or dynamic ShatterKit target.

Security

Do not post private package links, license information, credentials, or customer project files in public issues.