From 2de521b92726b15dd0c0644a0c3154e19c346f04 Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Thu, 15 Oct 2026 22:00:38 +0000 Subject: [PATCH 01/10] Update first few sections of /uploading-a-letter --- .../pages/using-nhs-notify/upload-a-letter.md | 54 +++++++++++-------- 1 file changed, 31 insertions(+), 23 deletions(-) diff --git a/docs/pages/using-nhs-notify/upload-a-letter.md b/docs/pages/using-nhs-notify/upload-a-letter.md index 8d4cb0f..db285de 100644 --- a/docs/pages/using-nhs-notify/upload-a-letter.md +++ b/docs/pages/using-nhs-notify/upload-a-letter.md @@ -6,7 +6,7 @@ layout: page title: Uploading a letter parent: Using NHS Notify nav_order: 4 -permalink: /using-nhs-notify/upload-a-letter +permalink: /using-nhs-notify/uploading-a-letter section: Writing messages --- @@ -14,42 +14,60 @@ Upload a Microsoft Word version of your letter and we’ll print and post it for ## How to create your letter template -1. Download a blank Word letter template. -2. Download the correct [fonts for letter templates]({% link pages/using-nhs-notify/formatting/formatting-fonts.md %}). +1. [Download a blank Word letter template](https://notify.nhs.uk/using-nhs-notify/upload-a-letter#download-a-blank-word-letter-template). +2. Download the correct [fonts for letter templates]({% link pages/using-nhs-notify/formatting/letter-fonts.md %}). 3. Add your letter content to the blank template. 4. Add [formatting]({% link pages/using-nhs-notify/formatting/formatting-overview.md %}). 5. Add [personalisation]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}) fields by using single curly brackets with d. at the start. For example, {d. appointmentDate}. ## How to upload your letter template -How you upload your template depends on whether: - -- you use the ServiceNow letter request process -- we've invited you to use the **Upload a letter template** feature in your NHS Notify account +You can upload letter templates directly in your account or by submitting a ServiceNow case, depending on the format you need. {% include components/inset-text.html text='It can take up to 2 days for letters to be dispatched once you’ve uploaded them. Find out more about [delivery times](https://notify.nhs.uk/using-nhs-notify/delivery-times).' %} -### If you use the ServiceNow request process +### Uploading letters using your account + +You can use your account to upload: + +- standard English letters +- large print letters +- letters in other languages +- British Sign Language (BSL) letters + +1. Log in to NHS Notify and go to **Templates**. Select **New template**. Choose **Letter** as your template type and select **Continue**. +2. Name your template and choose which campaign it’s for. +3. Choose your file and select **Upload letter template file**. +4. Choose your **Printing and postage**. +5. View the **Letter preview**. Check how your personalisation fields appear using short and long example data. + +When you’re ready to approve your letter, select **Approve template**. You can now use this letter in your message plans. + +### Uploading letters using ServiceNow + +You can use ServiceNow to upload: + +- Braille letters +- audio CD letters + +Upload your final letter template by submitting a ServiceNow case (opens in a new tab). You can include multiple letter templates. Name your letter template clearly so it’s easy to identify, and include: - service name - campaign, cohort or topic of your message -- language used, including English -- accessible format or standard format used +- format used - message channel (letter) - version number For example: {% include components/inset-text.html - text='vaccinations_under-16_english_standard_letter_v1' + text='vaccinations_under-16_braille_letter_v1' %} -Upload your final letter template by submitting ServiceNow request (opens in a new tab). You can include multiple letter templates. - {% include components/details.html heading='How to raise a ServiceNow request for letter templates' text=' @@ -62,16 +80,6 @@ text=' ' %} -### If you can upload letters using your account - -1. Log in to NHS Notify and go to **Templates**. Select **New template**. Choose **Letter** as your template type and select **Continue**. -2. Name your template and choose which campaign it’s for. -3. Choose your file and select **Upload letter template file**. -4. Choose your **Printing and postage**. -5. View the **Letter preview**. Check how your personalisation fields appear using short and long example data. - -When you’re ready to approve your letter, select **Approve template**. You can now use this letter in your message plans. - ## Download a blank Word letter template Download a new template each time you create a letter to ensure you’re using the latest version: From c5134de52be52c84dc2d6447d05378ad5f4ae94a Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Thu, 15 Oct 2026 22:13:06 +0000 Subject: [PATCH 02/10] final updates to letter upload page --- docs/pages/using-nhs-notify/upload-a-letter.md | 8 ++++++-- 1 file changed, 6 insertions(+), 2 deletions(-) diff --git a/docs/pages/using-nhs-notify/upload-a-letter.md b/docs/pages/using-nhs-notify/upload-a-letter.md index db285de..fda16a6 100644 --- a/docs/pages/using-nhs-notify/upload-a-letter.md +++ b/docs/pages/using-nhs-notify/upload-a-letter.md @@ -15,7 +15,7 @@ Upload a Microsoft Word version of your letter and we’ll print and post it for ## How to create your letter template 1. [Download a blank Word letter template](https://notify.nhs.uk/using-nhs-notify/upload-a-letter#download-a-blank-word-letter-template). -2. Download the correct [fonts for letter templates]({% link pages/using-nhs-notify/formatting/letter-fonts.md %}). +2. Download the correct [fonts for letter templates]({% link pages/using-nhs-notify/formatting/formatting-fonts.md %}). 3. Add your letter content to the blank template. 4. Add [formatting]({% link pages/using-nhs-notify/formatting/formatting-overview.md %}). 5. Add [personalisation]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}) fields by using single curly brackets with d. at the start. For example, {d. appointmentDate}. @@ -69,7 +69,7 @@ For example: %} {% include components/details.html -heading='How to raise a ServiceNow request for letter templates' +heading='How to raise a ServiceNow case for letter templates' text=' 1. Go to ServiceNow (opens in a new tab). @@ -111,6 +111,10 @@ You can also use [Microsoft Word's format painter](https://support.microsoft.com Find out more about [formatting]({% link pages/using-nhs-notify/formatting/formatting-overview.md %}) your letter templates. +## Personalisation + +Find out more about [personalising your messages]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}). + ## Links and URLs Use the style **Hyperlink** in the template for links. From 0aae738d07d390d543a40635ecbfeb66febe69ac Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Thu, 15 Oct 2026 22:18:17 +0000 Subject: [PATCH 03/10] update first few sections of /message-plans --- docs/pages/using-nhs-notify/message-plans.md | 21 ++++++++++++++++++-- 1 file changed, 19 insertions(+), 2 deletions(-) diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md index 3cf20b9..72a8080 100644 --- a/docs/pages/using-nhs-notify/message-plans.md +++ b/docs/pages/using-nhs-notify/message-plans.md @@ -12,14 +12,31 @@ section: Sending messages Use message plans to tell us how to send messages to your recipients. You can choose which message channels to use and in what order. -You'll soon be able to set up message plans yourself in your NHS Notify account. We'll no longer need to set these up for you. +{% include components/inset-text.html + text='You can now set up message plans yourself in your account. You no longer need to ask NHS Notify to set up message plans for you.' + classes='nhsuk-u-margin-top-2' +%} + +Message plans are sometimes referred to as routing plans or routing configurations. ## Choosing your message order -You can choose from a list of pre-defined message plans. +In **Message plans**, select **New message plan**. + +Then **Choose a message order** by selecting an option from a list of pre-defined message plans. For example: NHS App, email, text message, letter. +## Adding message plan details + +Enter a message plan name. + +If your service has got multiple campaigns, choose which campaign your message plan will link to. + +If your service only has one campaign set up, your message plan will link to this automatically. + +Campaigns are a way of grouping messages. They're used for billing and tracking message performance. + ## How fallbacks work If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan. From 4b43f56d0514833eb1b0a393663f972f498ce851 Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Thu, 15 Oct 2026 22:44:58 +0000 Subject: [PATCH 04/10] final /message-plans updates --- docs/pages/using-nhs-notify/message-plans.md | 27 +++++++++++++++++--- 1 file changed, 24 insertions(+), 3 deletions(-) diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md index 72a8080..7eaa17c 100644 --- a/docs/pages/using-nhs-notify/message-plans.md +++ b/docs/pages/using-nhs-notify/message-plans.md @@ -21,7 +21,7 @@ Message plans are sometimes referred to as routing plans or routing configuratio ## Choosing your message order -In **Message plans**, select **New message plan**. +Log in to your account. In **Message plans**, select **New message plan**. Then **Choose a message order** by selecting an option from a list of pre-defined message plans. @@ -37,6 +37,12 @@ If your service only has one campaign set up, your message plan will link to thi Campaigns are a way of grouping messages. They're used for billing and tracking message performance. +## Choosing your templates + +You can choose templates for each channel in your message plan. + +You can preview your templates when you choose them, and while you review your overall message plan. + ## How fallbacks work If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan. @@ -51,9 +57,22 @@ We'll stop sending messages once a chosen channel is successful. For example, you might try to send an NHS App message first. If the recipient reads the message within 24 hours, no further messages get sent. If the recipient does not read the first message within 24 hours, we'll then try to send an email. -## Linking your templates +## Testing message plans + +Once you've created a draft message plan, you can test it using our: + +- API integration environment (opens in a new tab) +- integration MESH mailbox (opens in a new tab) -You can choose specific templates for each channel in your message plan. +Once you've moved a message plan to production, the templates in it have a **Locked** status. This means you cannot edit them. You can still **copy** locked NHS App message, email and text message templates. + +## Moving message plans to production + +Once the relevant stakeholders in your team have approved your templates and message plan, select **Move to production**. + +You're then ready to start sending messages using this plan. + +Next, your developer or technical team need to make a request to send the message plan using NHS Notify API (opens in a new tab) or NHS Notify MESH (opens in a new tab). You'll need the **routing plan ID** for this. ## Contact details @@ -62,3 +81,5 @@ We check the Personal Demographics Service (PDS) for each recipient's contact de If we do not have a contact detail for a specific channel, we'll skip that channel and move to the next one in your message plan. We only check for contact details once at the start. We do not re-check PDS each time there is a fallback. + +[Tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}). From de795da4bb2c3250966d7529ba88303a5ae53f8a Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Fri, 16 Oct 2026 08:42:54 +0000 Subject: [PATCH 05/10] braille styling fix --- docs/pages/about/nhs-app-messages.md | 2 +- docs/pages/using-nhs-notify/accessible-formats.md | 2 +- docs/pages/using-nhs-notify/upload-a-letter.md | 8 +++++--- 3 files changed, 7 insertions(+), 5 deletions(-) diff --git a/docs/pages/about/nhs-app-messages.md b/docs/pages/about/nhs-app-messages.md index 20a150f..f6d5af8 100644 --- a/docs/pages/about/nhs-app-messages.md +++ b/docs/pages/about/nhs-app-messages.md @@ -67,6 +67,6 @@ A recipient can receive a text message instead, which tells them they have a new This feature is currently available to national programmes where: - the message plan uses the NHS App first, with fallbacks to text messages or letters -- the message is not in an additional language or accessible format, such as Braille or large print +- the message is not in an additional language or accessible format, such as braille or large print This feature will be available to more organisations later in 2026. diff --git a/docs/pages/using-nhs-notify/accessible-formats.md b/docs/pages/using-nhs-notify/accessible-formats.md index d46bd0e..aea85ed 100644 --- a/docs/pages/using-nhs-notify/accessible-formats.md +++ b/docs/pages/using-nhs-notify/accessible-formats.md @@ -23,7 +23,7 @@ NHS Notify offers the following letter formats so you can reach people with acce | Accessible format | Description | | ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Large print | Letters that have a larger font than usual. Large print letters typically have a point size of 16 and above. | -| Braille | Includes the original letter and a Braille insert. NHS Notify uses the Royal National Institute of Blind People (RNIB) to translate your content into Braille so that blind and partially sighted people can read your messages. | +| Braille | Includes the original letter and a braille insert. NHS Notify uses the Royal National Institute of Blind People (RNIB) to translate your content into braille so that blind and partially sighted people can read your messages. | | Audio CD | Includes the original letter and a CD that plays a spoken recording of your letter's content. | {% include components/action-link.html diff --git a/docs/pages/using-nhs-notify/upload-a-letter.md b/docs/pages/using-nhs-notify/upload-a-letter.md index fda16a6..e9c6e70 100644 --- a/docs/pages/using-nhs-notify/upload-a-letter.md +++ b/docs/pages/using-nhs-notify/upload-a-letter.md @@ -22,10 +22,12 @@ Upload a Microsoft Word version of your letter and we’ll print and post it for ## How to upload your letter template -You can upload letter templates directly in your account or by submitting a ServiceNow case, depending on the format you need. +You can upload letter templates directly in your account or by submitting a ServiceNow case, depending on the letter type you need. {% include components/inset-text.html - text='It can take up to 2 days for letters to be dispatched once you’ve uploaded them. Find out more about [delivery times](https://notify.nhs.uk/using-nhs-notify/delivery-times).' +text='It can take up to 2 days for letters to be dispatched once you’ve uploaded them. Find out more about [delivery times](https://notify.nhs.uk/using-nhs-notify/delivery-times).' +classes='nhsuk-u-margin-top-2' + %} ### Uploading letters using your account @@ -49,7 +51,7 @@ When you’re ready to approve your letter, select **Approve template**. You can You can use ServiceNow to upload: -- Braille letters +- braille letters - audio CD letters Upload your final letter template by submitting a ServiceNow case (opens in a new tab). You can include multiple letter templates. From ad2fbfc86a0ce07f9c6b24aa84e0ce5a0f8e5cfe Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Fri, 16 Oct 2026 08:53:45 +0000 Subject: [PATCH 06/10] fix spacing of inset text --- docs/pages/using-nhs-notify/upload-a-letter.md | 9 +++++---- 1 file changed, 5 insertions(+), 4 deletions(-) diff --git a/docs/pages/using-nhs-notify/upload-a-letter.md b/docs/pages/using-nhs-notify/upload-a-letter.md index e9c6e70..3278e5d 100644 --- a/docs/pages/using-nhs-notify/upload-a-letter.md +++ b/docs/pages/using-nhs-notify/upload-a-letter.md @@ -68,10 +68,11 @@ For example: {% include components/inset-text.html text='vaccinations_under-16_braille_letter_v1' + classes='nhsuk-u-margin-top-2' %} {% include components/details.html -heading='How to raise a ServiceNow case for letter templates' +heading='How to submit a ServiceNow case for letter templates' text=' 1. Go to ServiceNow (opens in a new tab). @@ -146,11 +147,11 @@ You must also provide a short URL or written instructions for how to find your w ## Content you should not edit -### Address field +### Address fields -The address field fits inside the address window on the envelope. +The address fields fit inside the address window on the envelope. -The address is a personalisation field and is set automatically. +The address is made up of personalisation fields and is set automatically. The recipient's name is always included as the first line of the address. From 8fa57fa9f0da2acd174cd1a7f5080799cb0c2314 Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Fri, 16 Oct 2026 08:59:22 +0000 Subject: [PATCH 07/10] style fix --- docs/pages/using-nhs-notify/message-plans.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md index 7eaa17c..213e872 100644 --- a/docs/pages/using-nhs-notify/message-plans.md +++ b/docs/pages/using-nhs-notify/message-plans.md @@ -13,7 +13,7 @@ section: Sending messages Use message plans to tell us how to send messages to your recipients. You can choose which message channels to use and in what order. {% include components/inset-text.html - text='You can now set up message plans yourself in your account. You no longer need to ask NHS Notify to set up message plans for you.' + text='You can now set up message plans yourself. You no longer need to ask NHS Notify to set up message plans for you.' classes='nhsuk-u-margin-top-2' %} From 3f8750272fff8d743ba536cad538c625881c89ee Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Fri, 16 Oct 2026 09:15:09 +0000 Subject: [PATCH 08/10] final style fixes --- docs/pages/using-nhs-notify/message-plans.md | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md index 213e872..d28d212 100644 --- a/docs/pages/using-nhs-notify/message-plans.md +++ b/docs/pages/using-nhs-notify/message-plans.md @@ -29,7 +29,7 @@ For example: NHS App, email, text message, letter. ## Adding message plan details -Enter a message plan name. +Enter a **message plan name**. If your service has got multiple campaigns, choose which campaign your message plan will link to. @@ -39,15 +39,15 @@ Campaigns are a way of grouping messages. They're used for billing and tracking ## Choosing your templates -You can choose templates for each channel in your message plan. +You can **choose templates** for each channel in your message plan. -You can preview your templates when you choose them, and while you review your overall message plan. +You can **preview** your templates when you choose them, and while you review your overall message plan. ## How fallbacks work If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan. -A fallback happens if: +A **fallback** happens if: - the recipient does not have valid contact details for a channel - the message is not read or delivered within a certain amount of time @@ -57,6 +57,8 @@ We'll stop sending messages once a chosen channel is successful. For example, you might try to send an NHS App message first. If the recipient reads the message within 24 hours, no further messages get sent. If the recipient does not read the first message within 24 hours, we'll then try to send an email. +You can read about your **fallback conditions** when you set up your message plan. + ## Testing message plans Once you've created a draft message plan, you can test it using our: From 553047f40008f918cd51db7a36ea16dae29d9fd5 Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Fri, 16 Oct 2026 09:21:57 +0000 Subject: [PATCH 09/10] update writing a message side nav order to put /message-plans at the top of this section --- docs/pages/using-nhs-notify/delivery-times.md | 2 +- docs/pages/using-nhs-notify/message-plans.md | 2 +- docs/pages/using-nhs-notify/message-status.md | 2 +- docs/pages/using-nhs-notify/nhs-digital-first-strategy.md | 2 +- docs/pages/using-nhs-notify/recipients-you-cannot-message.md | 2 +- .../tell-recipients-who-your-messages-are-from.md | 2 +- docs/pages/using-nhs-notify/tell-us-who-you-want-to-message.md | 2 +- docs/pages/using-nhs-notify/using-nhs-notify.md | 2 +- 8 files changed, 8 insertions(+), 8 deletions(-) diff --git a/docs/pages/using-nhs-notify/delivery-times.md b/docs/pages/using-nhs-notify/delivery-times.md index 61f8653..38f7aa7 100644 --- a/docs/pages/using-nhs-notify/delivery-times.md +++ b/docs/pages/using-nhs-notify/delivery-times.md @@ -5,7 +5,7 @@ layout: page title: Delivery times parent: Using NHS Notify -nav_order: 2 +nav_order: 3 permalink: /using-nhs-notify/delivery-times section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md index d28d212..3f9979e 100644 --- a/docs/pages/using-nhs-notify/message-plans.md +++ b/docs/pages/using-nhs-notify/message-plans.md @@ -5,7 +5,7 @@ layout: page title: Message plans parent: Using NHS Notify -nav_order: 4 +nav_order: 1 permalink: /using-nhs-notify/message-plans section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/message-status.md b/docs/pages/using-nhs-notify/message-status.md index 071fd8c..3c18a85 100644 --- a/docs/pages/using-nhs-notify/message-status.md +++ b/docs/pages/using-nhs-notify/message-status.md @@ -5,7 +5,7 @@ layout: page title: Message, channel and supplier status parent: Using NHS Notify -nav_order: 7 +nav_order: 8 permalink: /using-nhs-notify/message-channel-supplier-status section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/nhs-digital-first-strategy.md b/docs/pages/using-nhs-notify/nhs-digital-first-strategy.md index 078d2d4..b240ebd 100644 --- a/docs/pages/using-nhs-notify/nhs-digital-first-strategy.md +++ b/docs/pages/using-nhs-notify/nhs-digital-first-strategy.md @@ -5,7 +5,7 @@ layout: page title: "NHS App for messages: new NHS digital-first strategy" parent: Using NHS Notify -nav_order: 8 +nav_order: 9 permalink: /using-nhs-notify/nhs-digital-first-strategy section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/recipients-you-cannot-message.md b/docs/pages/using-nhs-notify/recipients-you-cannot-message.md index bc48b80..095dfa6 100644 --- a/docs/pages/using-nhs-notify/recipients-you-cannot-message.md +++ b/docs/pages/using-nhs-notify/recipients-you-cannot-message.md @@ -5,7 +5,7 @@ layout: page title: Recipients you cannot message parent: Using NHS Notify -nav_order: 5 +nav_order: 6 permalink: /using-nhs-notify/recipients-you-cannot-message section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md b/docs/pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md index b85f72e..95c663c 100644 --- a/docs/pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md +++ b/docs/pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md @@ -5,7 +5,7 @@ layout: page title: Tell recipients who your messages are from parent: Using NHS Notify -nav_order: 1 +nav_order: 2 permalink: /using-nhs-notify/tell-recipients-who-your-messages-are-from section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/tell-us-who-you-want-to-message.md b/docs/pages/using-nhs-notify/tell-us-who-you-want-to-message.md index 5fac2c2..2be6475 100644 --- a/docs/pages/using-nhs-notify/tell-us-who-you-want-to-message.md +++ b/docs/pages/using-nhs-notify/tell-us-who-you-want-to-message.md @@ -5,7 +5,7 @@ layout: page title: Tell us who you want to message parent: Using NHS Notify -nav_order: 3 +nav_order: 4 permalink: /using-nhs-notify/tell-us-who-you-want-to-message section: Sending messages --- diff --git a/docs/pages/using-nhs-notify/using-nhs-notify.md b/docs/pages/using-nhs-notify/using-nhs-notify.md index b4f0db6..9cb3d87 100644 --- a/docs/pages/using-nhs-notify/using-nhs-notify.md +++ b/docs/pages/using-nhs-notify/using-nhs-notify.md @@ -24,10 +24,10 @@ This guidance is to help teams understand how to use NHS Notify. ## Sending messages +- [Message plans]({% link pages/using-nhs-notify/message-plans.md %}) - [Tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %}) - [Delivery times]({% link pages/using-nhs-notify/delivery-times.md %}) - [Tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}) -- [Message plans]({% link pages/using-nhs-notify/message-plans.md %}) - [Recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}) - [Message, channel and supplier status]({% link pages/using-nhs-notify/message-status.md %}) - [NHS App for messages: new NHS digital-first strategy]({% link pages/using-nhs-notify/nhs-digital-first-strategy.md %}) From 6c50bcf586c1a40b46183c78667244362955ea2e Mon Sep 17 00:00:00 2001 From: emmagifford <162720670+emmagifford@users.noreply.github.com> Date: Fri, 16 Oct 2026 09:52:09 +0000 Subject: [PATCH 10/10] fix personalisation link in /uploading-a-letter and update sentence on moving to production in /message-plans --- docs/pages/using-nhs-notify/message-plans.md | 2 +- docs/pages/using-nhs-notify/upload-a-letter.md | 2 +- 2 files changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md index 3f9979e..4c5600e 100644 --- a/docs/pages/using-nhs-notify/message-plans.md +++ b/docs/pages/using-nhs-notify/message-plans.md @@ -72,7 +72,7 @@ Once you've moved a message plan to production, the templates in it have a **Loc Once the relevant stakeholders in your team have approved your templates and message plan, select **Move to production**. -You're then ready to start sending messages using this plan. +Your message plan can then be used to send messages to recipients. Next, your developer or technical team need to make a request to send the message plan using NHS Notify API (opens in a new tab) or NHS Notify MESH (opens in a new tab). You'll need the **routing plan ID** for this. diff --git a/docs/pages/using-nhs-notify/upload-a-letter.md b/docs/pages/using-nhs-notify/upload-a-letter.md index 3278e5d..cb559be 100644 --- a/docs/pages/using-nhs-notify/upload-a-letter.md +++ b/docs/pages/using-nhs-notify/upload-a-letter.md @@ -18,7 +18,7 @@ Upload a Microsoft Word version of your letter and we’ll print and post it for 2. Download the correct [fonts for letter templates]({% link pages/using-nhs-notify/formatting/formatting-fonts.md %}). 3. Add your letter content to the blank template. 4. Add [formatting]({% link pages/using-nhs-notify/formatting/formatting-overview.md %}). -5. Add [personalisation]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}) fields by using single curly brackets with d. at the start. For example, {d. appointmentDate}. +5. Add personalisation fields by using single curly brackets with d. at the start. For example, {d. appointmentDate}. Find out more about [personalising your messages]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}). ## How to upload your letter template